Shipping policy

At noulane, we are committed to delivering your order quickly, safely, and transparently.

Order Processing

All orders are processed within 24–48 hours (business days) after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times depend on your location:

• Europe: 5–10 business days
• International: 7–15 business days

Please note that these are estimated timeframes and may vary due to external factors such as customs or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.

Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to become active.

Customs, Duties & Taxes

For international orders, customs fees or import taxes may apply depending on your country.
These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:
📧 noulane@outlook.it

We will assist you as quickly as possible.